Frequently Asked Questions

It’s common for us to receive general questions about plumbing related issues.  As a courtesy to you we have provided some of the questions and answers to those questions below.  If you have questions that are not answered below please don’t hesitate to call us at 949-291-2228.  Thank you!


Q:    Who is Morrow Plumbing Service, Inc.?

Morrow Plumbing Service, Inc. is owned and operated by Mark Morrow.  Mark has over 30 years experience as a plumber and is a 3rd generation plumber.  He is licensed, bonded, and insured.


Q:    What are your rates?

For basic service calls we charge a $85.00 service fee and tell you cost before we begin any work. In most cases, our jobs are no more than the service fee.


Q:    If I smell gas should I call the gas company?

No, the gas company will only come out and turn your gas off.  It will be up to you to call a plumbing company to have the leak repaired.  Once the gas is shut off a gas test will have to be performed and inspected by your respective city’s inspector.  This is at least a 2 day process.


Q:    What is a video pipe inspection?

If you have a stoppage and the line appears to be broken, we need to find out where to access the area in question.  We drop a camera on a fiber optic reel with a tracking device into the line.  Not only can we view the inside of the line we can locate the area where the bad spot begins.  This tells us where to access the drain line for repair.  This is used for both outside drain lines and drain lines under the slab.


Q:    What is an electronic leak detection?

This equipment tests the domestic water system for leaks.  The domestic water system is the water coming into your home from the water meter or well.


Q:    My gas water heater goes out.  Do I just need it re-lit?

No, there is a reason the flame to your water heater is going out.  Typically, it does not just blow out.  Give us a call!


Q:    My electric water heater does not put out enough water.  Do I need to replace the element?

Typically, you have 2 elements and 2 thermostats.  It may be one of these components, some of these components or all of these components.  We do not know until we test the electrical components of the water heater.


Q:    My toilet is sluggish when it flushes.  Why?

Could be a stoppage or lime deposits in the toilet.


Q:    My toilet continually makes a noise.  Why?

Either the flapper is leaking through. the flush valve is bad or the fill valve is bad.